Terms of Service

1. Who we are

DistressedSites.co.uk is operated by Distressed Sites Ltd, company number 17266301, registered in England and Wales. In these terms, "we", "us" and "the service" mean Distressed Sites Ltd and the DistressedSites.co.uk platform.

2. What the service is

Distressed Sites is a data subscription. We track UK companies that have entered formal insolvency, isolate the property and land assets they own, and present that data in a searchable catalogue.

We are not an estate agent, broker or auctioneer, and we do not act for any party in a transaction. Nothing on the platform is financial, investment, legal or professional advice. Any purchase you pursue is between you and the relevant insolvency practitioner or seller.

3. Your account

You must give accurate registration details and keep your password confidential. Your account is for you alone: sharing login credentials, including within a team, is not permitted. Agency customers who need team access should contact us.

4. Subscriptions and billing

• We offer three monthly plans, Explorer, Developer and Professional, plus an Agency plan agreed individually. Each monthly plan includes a credit allowance. Current pricing and allowances are shown on the pricing page.
• Payments are processed by Stripe. We do not see or store your card details.
• Subscriptions renew monthly until cancelled.
• You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period and you keep access until then.
• If we change plan pricing we will give you at least 30 days notice by email before the new price applies to you.

5. Credits

• Every member can browse the full catalogue in summary form. One credit unlocks a site's full details.
• Your plan's monthly credits are added when each monthly payment is taken. Monthly credits that are not used by your next renewal date expire and do not roll over.
• If you upgrade part way through a month, the difference in credit allowance is added straight away. A downgrade takes effect at your next renewal.
• If you cancel, you keep your access and your remaining credits until the end of the period you have paid for.
• Access continues while your subscription is active and ends, along with alerts and platform access, when your subscription ends.

6. Top-up credits

Members can buy extra credits in packs. The price of a pack depends on your plan and is shown before you pay. Top-up credits do not expire and are used after your monthly credits.

A top-up pack is refundable within 14 days of purchase, as long as no credit from that pack has been spent. Once any credit from the pack has been spent, the pack is non-refundable.

If your membership is cancelled and ends, any unspent top-up credits stay on your account and become usable again when your membership resumes.

7. Business use and the 14-day cancellation right

The service is built and sold for business use by property professionals. By registering you confirm that you are acting for purposes relating to your trade, business, craft or profession.

The 14-day cancellation right in the Consumer Contracts Regulations 2013 applies to consumers only and does not apply to business purchases. If you believe you subscribed as a consumer, contact us within 14 days of purchase and we will assess your request under those regulations.

8. Acceptable use

You agree not to:

• scrape, crawl or bulk-extract the catalogue or any data on the platform by automated means;
• resell, redistribute, publish or syndicate data obtained from the platform;
• share your account or access credentials with anyone else;
• attempt to bypass the paywall, tier gating or any other access control.

We may suspend or terminate accounts that breach this section.

9. Termination

You can close your account at any time. We may suspend or close your account if you materially breach these terms, if required by law, or if we withdraw the service. If we close your account without cause part-way through a paid period, we will refund the unused portion of that period. Fees already incurred are otherwise non-refundable.

10. Data accuracy

Our data is drawn from public sources, including Companies House and HMLR, and from insolvency practitioners. We filter and check it, but we do not warrant that it is accurate, complete or current, and sources can lag or contain errors. You are responsible for your own due diligence before acting on anything you find on the platform, including verifying title, planning status and the insolvency position directly.

11. Liability

Our total liability to you arising out of or in connection with the service is capped at the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity or loss of data.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under the law of England and Wales.

12. Changes to these terms

We may update these terms. For material changes we will give you at least 30 days notice by email or by a notice on the platform. Continuing to use the service after a change takes effect means you accept the updated terms.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them or the service.

14. Contact

Questions about these terms: use the contact page.